Frequently asked questions

Below we will try to answer all your questions

What?

How?

When?

The skipasses are available online, at the points of sale or at the accommodation facilities equipped with a skipass issuing system.

The number of available skipasses is not limited and therefore the reservation is not necessary.

From 10 January 2022, access to all ski lifts (both open and with closed vehicles), from 12 years of age onwards, will be allowed only to vaccinated or Covid-19 recovered persons, so you need the vaccine or recovery certificate.

 

To access the lifts a FFP2 mask is compulsory from the age of 6.

 

From 01/01/2022 on, every user of the ski areas must have third-party liability insurance. The insurance is not included in the skipass. Those who do not have this insurance can buy it at the skipass offices. 

Possession of third party liability insurance does not have to be proven at the time of purchase of the ski pass, but must be shown in case of police controls.

From the age of 12 the skipass must be activated daily with the EU QR Code Covid Certificate, otherwise the turnstiles at the lifts will not open. The activation can be done on our website, in the Dolomiti Superski App or at the points of sale.

Skipasses can be activated daily from 6am in the following ways:

  1. Activation on our website : In the activation portal, enter your the skipass number and upload the QR code of the green pass, either as a photo or as a file from the memory of your mobile phone or PC. Data will not be saved. To the activation portal  

  2. Activation in the Dolomiti Superski app:Download the app from the Play Store or App Store and create a profile. You will receive a confirmation email with a link to activate. Log in to your profile with the mail address and the password you entered during the registration process. In the green pass section (green button with QR code on the home screen) enter your skipass details and make sure they are correct, then upload the EU QR code from your mobile phone memory or directly with your camera. Likewise, the skipasses of your family members can be activated daily prom your profile. Download the instructions

  3. Activation at our points of sale: validate the QR code every day at our points of sale. 

  1. Make sure your app is up to date.
  2. Make sure your skipass is active (already purchased) for the winter season 2021/2022.
  3. Make sure you have entered your skipass number correctly.
  4. Make sure that the data on the green pass match the data on the skipass exactly.
  5. Upload a high-quality photo of the green pass and if the app does not accept it, scan the EU QR Code with your camera from a printed document.
  6. Make sure your EU QR Code is accepted in Italy

The skipass must be activated every day, because for privacy reasons we cannot save the QR code and its validity in our systems.

You can also activate the skipasses of family and friends, you do not need a profile for each activation. On the website you can enter all the skipasses that have to be activated, while in the app, in the green pass section (green button with QR code on the home section) you can save all the skipasses you want to activate.

The activation of the skipass in the app is quicker and easier because it allows you to save your skipass data and once saved, it only takes a few clicks to combine your skipass with your EU QR Code Covid Certificate.

The app is not supported by:

  • Recent models (2 years) of Huawei devices due to trade restrictions imposed by the US government.
  • IOS versions up to 2013
  • Android versions up to 7l 

 
If you have that is not compatible with our app, activation will have to be done, activation will need to be done from another device,  through the activation portal on the website or at a point of sale.
 

In the case of a vaccine exemption, the activation of the skipass is not possible and our lifts can therefore not be used

How to activate the skipass