Refunds in case of skiing accidents

Dolomiti Superski skipass refunds

Skipasses are personal transport passes which allow the holder to use a ski lift and will only be refunded in the case of a skiing accident (Superski Family skicards, ski points value cards, daily and half-day skipasses excluded).

The following documents must be provided for a refund to be issued: skipass, ID, medical certification from a medical professional working in the Dolomiti Superski area, or the hospital the injured person was taken to. The medical certification has to state that there was a skiing accident which has made it impossible for the skipass holder to do any sport.

Individuals accompanying the injured holder are not entitled to apply for reimbursement.

Multi-Day Ski Pass

If you have a multi-day skipass (2-31 days), you must submit your application for a refund to one of the main points of sale while the skipass is still valid.
You will be refunded for skiing days not used, starting from the first unused day. Refunds are calculated by deducting the skipass price for the days used (as shown on the price list) from the skipass price.

Season skipass

Applications for refunds on season skipasses must be submitted to one of the main points of sale or by email within 15 days of the skiing accident. 

If 20 or more skiing days have been used no refund will be given, as 20 days is the usual period of use for a season skipass. The five optional skiing days in the Skirama Dolomiti Adamello Brenta, Brentonicoski and Funivie Lagorai resorts are non-refundable.