Ski pass Refunds

Refunds in case of skiing accident

The ski pass is a ticket and transport document refundable only and exclusively in case of skiing accident (with exception of Superski Family ski passes, points value cards, one day and half day tickets).
Documents required: ski pass, identity card, medical certificate issued by a doctor practicing on a regular basis in the Dolomiti Superski area or by the hospital where the patient was taken to, attesting the skiing accident and the impossibility to continue skiing.
Accompanying persons of the injured party are not entitled to reimbursement.

multi-day ski pass

In case of a multi-day ski pass (2-31 days), the refund request must be submitted at a main sales office within the validity of the purchased ski pass. 
Unused ski days will be refunded from the first day of non-use on. The refund amount is calculated by subtracting the ski pass price of the used ski days from the price of the purchased ski pass.

Example of calculation:
Ski pass valid for 6 days in high season and skiing accident on the 3rd ski day
Price of the 6-day ski pass in high season 2020/21: 324,00 € -
Price of the 3-day ski pass in high season 2020/21:  184,00 €
                                                    Refund amount                 140,00 €

seasonal ski pass

In case of seasonal ski passes, the refund request must be made within 8 days of the accident, at a main sales office or by e-mail by contacting the ticket sales office directly.
The refund of the seasonal ski pass is determined by dividing the total price paid by 20, which is contractually considered the ordinary limit of use, and multiplying the average daily price obtained by the number of not used days, until reaching the maximum of the 20 skiing days.

After having used 20 ski days, no refund will be guaranted.

Example of calculation:
Seasonal ski pass 2020/21 and ski accident after 17 days of skiing
Seasonal ski pass price: 850,00 € in presale
                                                850,00 €/ 20 = 42,50 €
                                                42.50 € x 3 (20-17= 3) = 127.50 €                                                                                                                 (rounded ) 
                                                           Refund amount:  128,00 €

 

The 5 days of validity in the Skirama Dolomiti Adamello-Brenta, Brentonicoski, Funivie Lagorai, and Panarotta ski area are excluded from the refund calculation.

For further information, please see SALES CONDITIONS.