In the event of (always if the skipass has not yet been used):
- Wrong start date of validity but number of days unchanged: you can request an exchange of the skipass at the point of sale. You will no longer be entitled to the 5% discount obtained for the online purchase and will have to pay the price difference. In addition, a 10.00 Euro processing fee will be charged.
- Wrong number of days (e.g. 5-day ski pass instead of 6-day): You cannot request a change of skipass
- Are you unable to ski during the validity of the purchased skipass? You have the opportunity to use your skipass in a different period (within the 2022/2023 winter season): request the skipass exchange at the point of sale on arrival of the different period. In addition, a 10.00 Euro processing fee will be charged.
Inform the wrong accommodation and then forward the voucher received by email together with the confirmation email to the correct accommodation facility and your accommodation facility will collect the skipass for you.
Pick-up boxes are automated stations open 24/7.
Buying your ticket and collecting your skipass at the pick-up box is easy:
- Purchase your skipass online or via the app (download Dolomiti Superski app)
- Scan the QR code received by email in the voucher
- Collect your skipass from a pick-up box of your choice without having to book the pick-up
- Go directly to the lift. Have fun!