DEAR FRIENDS OF THE DOLOMITES, DEAR SKIERS
All the rebalancing measures elaborated for Dolomiti Superski and Valley ski pass holders, relative to the early end of the 2019-20 winter season, will be also valid for the 2021-22 winter season.
"WE CARE ABOUT YOU"
We care about you" has become our slogan, THEREFORE we came up with several logistic and organizational rules and a system of economic guarantees, which you can find below
Relaunch of the Online Shop
“We Care About You” is also reflected in Dolomiti Superski’s commitment to making our customer access to the lifts and slopes as quick and convenient as possible. For this reason, Dolomiti Superski, now features a new online shop, which allows nearly every type of ski pass to be purchased online. From the 15th November onwards, users will be able to perform multiple actions online: buy season ski passes, adopting all the above mentioned refund measures, acquire multi-day ski passes, Junior and Senior ski passes. If the skier alredy has a My Dolomiti SkiCard he can simply top it up from the online shop on access directly the lift facilities without passing by at the ski pass office. Alternately, the customer can go to ticket sales offices with the voucher, using a special queue for online purchases, where available. The third option is to collect your ski pass at one of the around 50 ticket boxes located in all 12 areas of Dolomiti Superski. The new online shop is designed to allow skiers to avoid queues at our selling points.
Ski-Pass Service at Hotels
A service that has already existed for many years will be offered again this season. The Hotel Ski Pass Service allows skiers to buy the preferred ski pass online and then conveniently find it waiting in their hotel room upon arrival – thanks to a collaboration with the accommodation providers, at the time of the online purchase, the customer can select the option "hotel skipass service" and choose the accomodation directly in our shop. The choosen accomodation will automatically receive an email with the ski pass voucher that will be collected at the ski pass office for them. At the time of arrival the customer will find the online purchased skipasses in their hotel room. This is another way to help avoiding queues at the physical points of sale. In addition, hoteliers and other accommodation providers will proactively advise their guests to use the online shop during the booking process.
New Skiers Map
An innovative Skiers Map, which displays how busy the main lifts are at a specific moment, will be available inside the new Dolomiti Superski app. The map will also be integrated into the 3D ski map on our website. By measuring the percentage of lift capacity used within a unit of time, the map allows the skier to decide when to use which lifts and to therefore avoid possible crowds.
The capacity on closed lift facilities, cable cars, gondolas and chairlifts with canopy must be reduced by 20% and the use of chirurgical face masks is compulsory. The capacity of open lifts will not be reduced.
Regulation of Lift Lines
The regulation of the lines at the lifts must be made by the public authorities. However, Dolomiti Superski has created and incentive for all lift workers to adopt suitable measures to guarantee social distancing where possible and alternatively to promote the use of masks, in the interest of the users and in line with the "We care about you" campaign.
None of the planned safety measures will be effective if the skiers do not make their own part by strictly follow the imposed rules. Dolomiti Superski will provide information material at the main meeting points, such as main ski pass offices, lifts and parking lots. To raise awareness among skiers, explanatory motion graphics will also be transmitted on big screens at the main valley and mountain stations.
We care about you!
The Dolomiti Superski Team
Last update: 14/10/2021