DEAR SKIERS

Due to the emergency linked to the spread of COVID-19 in March 2020, the Italian Authorities imposed the immediate closure of all the lift facilities on national territory, anticipating therewith the closure of the winter season.

Ski and Dolomites enthusiasts could therefore not use the Dolomiti Superski lift facilities until the official end of the winter season 2019/2020, for reasons of force majeure depending neighter on the skier’s nor on our organization’s will.

In this exceptional and serious situation, we would like to show our closeness and gratitude in compensating this loss by rewarding skiers’ loyalty with a number of rebalancing measures:

Season passes Holders of a Dolomiti Superski season pass 2019/2020 (adults, juniors, seniors and superseniors) will obtain a 10% reduction on the purchase price of the 2020/2021 season pass. The reduction will also be applied to juniors who will upgrade to adults and to adults/seniors who will upgrade to superseniors. Dolomiti Superski has decided to introduce, for the next winter season, a new form of guarantee for 2020-2021 Dolomiti Superski season pass holders. In case all Dolomiti Superski lifts will again close, the season pass holders will have the chance to choose if keeping the purchased season pass active or receiving a partial reimbursement of the price paid. You can find further details here.

Switch between a Dolomiti Superski season pass and a Valley season pass: a discount of 10% on the season pass price will be granted to the holders of a Dolomiti Superski season pass in 2019/20 which would like to purchase a Valley season pass in winter season 2020/21 or vice versa. These switches will not be possible with the season passes valid for the Gitschberg Jochtal - Brixen Consortia if purchased in presale during the month of October.

Superski Family: Holders of a Superski Family ticket who could not use the entire number of purchased days in winter season 2019/2020, will be able to use these days in winter season 2020/2021, by purchasing a Superski Family ticket for the season 2020/2021. These bonus days will, in any case, be considered as additional days and will not compete with the minimum days required for the Superski Family ticket for the season 2020/2021. All family groups holding a 2019/2020 Superski Family ticket, will have access to the bonus, even if the composition of the family group has changed. As a supplementary rebalancing measure, the validity of all ski days available in the package will be extended to the coming two consecutive winter seasons, 2020/21 and 2021/22.

To benefit from this rebalancing measure, the My Dolomiti Skicards of all family members and the usually required documentation must be presented at the central sales offices.

If the family composition has changed, the unused days will be given to the first member of the 2019/20 family composition, who will be at the ticket sales office purchasing the ticket for season 2020/21. The ski days may not be spread over two or more family compositions.

8 days at choice in the season: Holders of a "8 days at choice in the season” pass will be able to use the unused ski days of season 2019/20 in the winter season 2020/2021, by purchasing a new "8 days at choice” pass for the season 2020/2021. As rebalancing measure, the validity of these ski days will be extended to the next two consecutive winter seasons, 2020/21 and 2021/22.Voucher

Voucher: Holders of unused and prepaid voucher (collect your self and gift voucher), will be able to use them during the winter season 2020/2021, if reactivated on our website dolomitisuperski.com.

Open date ski tickets: unused ski tickets issued with an open date 2019/20, will be converted into the same ticket type valid for the winter season 2020/21, by handing over the original tickets at the central sales points.

Points value cards: Points value cards, purchased in the winter season 2019/20 with a residual availability, can be used during the winter season 2020/2021.

Valley season pass with 4 days Dolomiti Superski: Holders of a 2019/2020 valley season pass with 4 days Dolomiti Superski, will be able to use the remaining unused Dolomiti Superski days during the winter season 2020/2021, by purchasing a new valley season pass with 4 Dolomiti Superski days.

The reductions above cannot be combined with other promotions and/or discounted rates obtained during the winter season 2019/2020 or planned for the 2020/2021 season, with the only exception of pre-sale purchases. The usual reductions for children, juniors, seniors, and superseniors are confirmed for the winter season 2020/2021. Excluded from the application of the above-mentioned rebalancing measures are those holders of ski passes 2019/20 who have already benefited from a form of rebalancing or reimbursement (e.g. due to ski accident), holders of blocked and/or withdrawn ski tickets or those who, through an invitation to an assisted negotiation or mediation procedure or through the initiation of legal proceedings, have expressed their willingness not to accept the proposed rebalancing measures of Dolomiti Superski and its member Consortia.

To benefit from the above-mentioned rebalancing measures, it will be necessary in general terms to show your personal identity document, the 2019/2020 ski ticket, or the relative receipt at the ticket sales offices.

The privacy policy changes resulting from the adoption of the above-mentioned rebalancing measures are available here.

Same or similar rebalancing measures have been adopted also by the Valley Consortia for their ski tickets. For further information, please directly contact the single Valley Consortia.

Thanking all the passionate skiers for their loyalty, we confirm our determination to continue making progress. We express our wish that the enthusiasm we share in appreciating everything the mountain offers, both in winter and summer, will help us to overcome this period of uncertainty and deprivation, in a newfound spirit of freedom, enjoying the nature of the Dolomites.

 

WE CARE ABOUT YOU

Besides the rebalancing measures introduced as consequence of the early closure of the winter season 2019/20, Dolomiti Superski and the member lift societies are giving their best to improve your safety in every process.

We care about you" will be our slogan during the coming winter; and with this we want to certify our absolute commitment to ensure that skiing will be possible at the safest conditions for everyone. We want to take care of all of you and we want to make sure that you can enjoy your holiday, the descents, and the fantastic Dolomites carefree.  For this reason, we have elaborated several logistic and organizational rules and a system of economic guarantees, which you can find here

While we are looking forward welcoming you on the slopes of the Dolomiti Superski ski carousel, we invite you observe the safety regulations which we will constantly update .

We care about you!


The Dolomiti Superski Team

 

last update 13/11/2020

                

HELP US TO PROTECT YOURSELF, OTHERS AND OUR DOLOMITES

  1. Buy tickets online, save time and avoid queues.
  2. Maintain safety distances and use masks at ticket offices, at lift stations and in all common areas.  
  3. Disinfect your hands regularly at the dispensers.
  4. Because we Care: Do not throw masks and gloves on the floor.
  5. If you have similar flu symptoms, do not endanger yourself and others, avoid the use of lift facilities.
  6. Be responsible and cooperative.

 
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